Frequently Asked Questions
Everything you need to know about shopping with Joseph Joseph UK
What are your standard delivery times and costs?
We offer standard delivery within 3-5 working days for £4.99, or free on orders over £50. Next-day delivery is available for orders placed before 2pm Monday to Thursday.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unused, in their original packaging, and in a resaleable condition to qualify for a full refund.
Do your products come with a warranty?
Yes, all Joseph Joseph products are covered by a 2-year guarantee against manufacturing defects. Select premium items may be eligible for an extended 5-year or 10-year warranty.
Are your plastic products BPA-free?
Yes, the health and safety of our customers is a priority. All Joseph Joseph food-contact surfaces are 100% BPA-free and food-safe.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link from our courier partner to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.